Cancellation Policy
Cancellations & Refunds Course - In the event of cancellation by a participant prior to the start of the course, the deposit is non-refundable. In the event of cancellation by a participant after one or more sessions of the course have been completed, no refund will be provided. In the unlikely event of cancellation of a course by Mummy's Retreat, attempts will be made to reschedule. If this is not possible, or alternative dates cannot be agreed, a full refund of the total fee will be given. In the unlikely event of cancellation of an individual session by Elena Quinn of Mummy's Retreat, attempts will be made to reschedule. If this is not possible, or if alternative dates cannot be agreed, a refund for sessions not yet taken will be given. If it is not possible for all couples within a group to agree an alternative date then provision will be made for individual couples. The refunded fee per session will be calculated as the total fee, after deduction of the £50 deposit, divided by the number of sessions in the course. No refund will be made for sessions already taken. If for any reason in person course can not take place for example extreme weather or government guidelines, the event will either be rescheduled or the course will take place over live video link. Treatments - Please allow 48 hours for cancellation, this includes all pregnancy treatments. When treatments are cancelled with a minimum of 48 hours notice of the treatment date and time, a full refund will be issued, this includes all pregnancy treatments.​ When treatments are cancelled within 24 hours notice of the treatment date and time, a £25 administration fee will be applied, this includes all pregnancy treatments. When treatments are cancelled on the day of the appointment, regardless of the reason or circumstances, the full charge of the cancelled treatment applies, this includes all pregnancy treatments. When a treatment(s) is paid for in advance, it is the responsibility of the client to ensure the treatment(s) is booked in with Mummy's Retreat either via the online booking system, email, phone or in-person. If the treatment(s) is paid for but not booked within 12 months from the date of purchase, the booking will expire, and no refund will be issued. It is the responsibility of the client to schedule their treatment within this timeframe. By purchasing a treatment, clients acknowledge and agree to this policy. No exceptions will be made for expired bookings. Refer to T&Cs online.
Contact Details
Mummy's Retreat, Barn Owl Close, Northampton, UK